Frequently Asked Questions.

We recommend placing your order at least one week in advance of your event to ensure availability. For larger orders or custom requests, we suggest contacting us at least two weeks in advance.

Our cookies are handcrafted with premium ingredients and made fresh to order. Flavor ingredients vary by collection, so if you have a dietary concern or need a full ingredient list, send us a note before placing your order. Our base is: butter, flour, egg whites, and sugar.

yes! If you are working on a tight timeline, reach out as soon as possible and we will let you know what is feasible based on our current baking schedule.

Because each batch is made to order, cancellations are reviewed case by case. The earlier you reach out, the more flexibility we have to help.

We offer local delivery in the Bay Area! Availability depends on timing, order size, and destination, so please contact us to coordinate.

Yes. We ship select orders and collections. Shipping timelines can vary depending on destination and weather, so we recommend ordering in advance whenever possible.

Yes. Pickup is available for approved orders in Napa. We will confirm your pickup window when your order is scheduled.

Any of our flavors can be ordered as gluten free! We currently do not offer vegan cookies, but are working on it for the near future. Stay tuned.

The cookies will stay fresh and crunchy for up to four weeks if kept sealed and stored room temperature, away from direct sunlight.

We can often help with samples for larger or highly customized orders. Send us the details of your event and we will let you know the best next step.

No! Order as many (or as little) fortunes as you'd like for your cookies.

Absolutely. Custom flavors are part of the fun. Share your idea, event, and quantity, and we will let you know if we can develop something special for you.

For custom flavors, email us at hello@porsuerte.com. We usually reply within 24 hours.